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Hospital results

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Posts 1,117

Lorien Posted: 08-02-2011 9:42 AM

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Has anyone had any experience (luck) of getting hospitals to provide feedback when they say they will or persuade them to do so?

I was told by my consultant that I'd have my results within two weeks - that was on June 9th. Each time I phone, her secretary tells me she'll enquire and phone me back. She never does.

Posts 129

maureen replied on 08-02-2011 10:54 AM

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Next time you ring her and she says she'll get back to you before ending the call ask her to put you through to either the chief exec or PALS because you need to discuss it with them!

Maureen X

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Lorien replied on 08-02-2011 10:57 AM

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Okay, need to admit to dunderheadedness here... what's PALS?

Posts 233

CarrieMe replied on 08-02-2011 12:51 PM

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Hi Lorien

Just Googled it and it must be a purley English service. The row of offices end in a nice neat line at the England/Scotland border.

(Patient and Liaison Services or was it Prolong Actilive Life Service?)

Carrie

Most folks are as happy as they make up their minds to be.

Posts 129

maureen replied on 08-02-2011 3:30 PM

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PALS are as group within the hospital and they look after patients rights. If you're unhappy about something you get in touch with them and they usually "kick ass" :-)

Maureen

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Lorien replied on 08-02-2011 3:38 PM

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Oh, bingo, Maureen, thank you!!

The annoying thing is, the consultant offered the information about getting the results in two weeks (i.e. I didn't ask her for a date) yet she couldn't have intended to do so because she went on holiday the following week - for three weeks!

Oh well... have to 'gird my loins' and phone them when I'm feeling assertive enough.

Posts 331

Tru replied on 08-02-2011 3:42 PM

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PALS might be a good option.

PALS, I've always known as Patient Advisory Liaison Service, although I notice its listed in search as Patient Advice and Liaison Service, link below explains:

http://www.nhs.uk/chq/Pages/1082.aspx?CategoryID=68&SubCategoryID=153

Breathe Easy

Posts 61

lavinia curley replied on 08-02-2011 6:40 PM

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Hi Lorien - your GP should have been notified of any results too and should by law give you them if you ask him for them.

Love Lavinia xxxx

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Lorien replied on 08-02-2011 6:43 PM

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Thanks Lavinia, he's had no results yet either. In the last year or so I've received a copy of the letter that is sent to my doctor so I'm hoping it will be the same this time.

Posts 564

David replied on 08-02-2011 10:09 PM

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Hi Lorien

As Lavinia has said please check with your GP, They can chase the results up better than you can. Push for it

Seen alot, lived alot, forgotten alot, died alot. Most important have been forgiven for alot and have forgiven for alot.

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Important Announcement

Please read before going any further.

We are making some major changes to this community.

This community will move to a new and improved format from the 4th May. To enable us to do this we need to close this community. The new community is now available for people to join and can be found at New BLF Community.

This current community will still be available until the 4th May however we suggest that, if you are not already a member of this community, you join the new community now to get the support and information you are looking for.

The new web community has new and improved features that means the support and information available will be easier to access – the quality of the support and information available will be to the high standard it always has been.

We hope that you will join us on the new community and help us to ensure it continues to provide the high quality support it always has.

Thank you

Web Community Rules and Guidance

Hospital results

rated by 0 users This post has 9 Replies | 0 Followers

Breathe Easy

Hi Lorien - your GP should have been notified of any results too and should by law give you them if you ask him for them.

rated by 0 users
This post has 9 Replies | 0 Followers